Refund Policy

Refund Policy
 

At OTR Insurance Solutions, we strive to ensure fairness and transparency in all premium-related transactions. Refunds to the original credit card used for payment may be issued under the following circumstances:

• If your insurance policy is canceled and results in an unearned premium; or

• If you are entitled to a return premium due to an overpayment or adjustment, such as a premium reduction.

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Refunds will be issued to the credit card used for the original transaction within 30 days of either:
(a) the date we are made aware of the refund due, or
(b) the date we receive a formal refund request from you — whichever comes first.

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If the total refund due is less than the greater of either $100 or 5% of the total policy premium, we reserve the right to apply that amount as a credit toward future premiums on your policy. However, you may request that the amount be refunded directly to your credit card instead.

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In cases where the full premium paid by credit card is being refunded, we may process the refund directly through the credit card provider as a full credit to your account.

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Please note that for policy cancellations, if the amount owed to you or to us is $2.00 or less, no refund or billing will be processed.